Apple to Shut Down Support Community Forum After Nearly Two Decades

Image: The Verge · Source

Apple announced it will permanently close its Support Community forum next week, ending a platform where users shared advice and troubleshooting tips for Apple products.

Apple has announced it will permanently close its long-standing Support Community forum next week. The forum, which has served as a dedicated space for Apple users to exchange advice, solve problems, and discuss Apple products since its inception nearly two decades ago, will be placed into read-only mode immediately before shutting down completely on November 18, 2026. This closure marks the end of an era for the tech giant's user-driven online support platform. Since its launch, the Support Community provided a unique environment for peer-to-peer assistance and helped Apple reduce direct support costs while fostering an engaged user network. In a message on the forum, Apple thanked participants for their contributions over the years but offered no specific alternative support channels beyond its existing official support resources. The company’s move reflects a trend toward consolidating support into more integrated and direct customer service channels, such as the Apple Support app and Genius Bar services. Users seeking continued community support for Apple products may need to turn to third-party forums or social media groups following the official forum’s closure.