Mixed Reactions to the New iPhone Duo Prompt Some Early Returns

Image: Not everyone is loving their new iPhone Duo · Source

Since its launch two weeks ago, the iPhone Duo has drawn mixed feedback, with some users returning the device due to its size, weight, and the dual-screen experience not meeting expectations.

Apple’s iPhone Duo, released just over two weeks ago with a starting price around $2,000, is stirring divided opinions among early adopters. While the foldable device offers a novel two-in-one phone and tablet experience, a subset of initial buyers have chosen to return it within Apple’s customary 14-day return window, citing several concerns.

Some users found the Duo’s concept of combining phone and tablet functionality into one foldable device to be less convenient than having separate devices. For instance, content creator Ben Seligson explained that he often used his phone and iPad simultaneously for multitasking, such as watching videos on the iPad while attending to calls or messages on his phone. With the Duo, both functions merged into one device, leading to interruptions and reducing the multitasking ease he previously enjoyed.

Others pointed to practical issues such as the device’s weight and bulk. Art director Fayethe Vongsouvanh reported that the Duo felt too heavy and cumbersome for daily handling, despite appreciating some features like Apple Pencil support on the inner screen. Additionally, a cracked screen early in ownership highlighted potential durability concerns.

Interestingly, despite curiosity about foldable devices, some users remain locked into the Apple ecosystem and thus avoided switching to Android foldables like Samsung’s offerings. Michael Hayes, a former Duo owner, noted his deep investment in Apple products and services as a barrier to switching platforms.

The Duo has also influenced returning users’ perspectives on device sizes and usability. Gone are the days of oversized phones for some; Hayes indicated the Duo experience convinced him to opt for smaller regular Pro models in the future.

Notwithstanding these returns, Apple appears to be selling the Duo steadily, with new online orders expected to ship in January. The company’s extended holiday return policy gives buyers until January 8, 2027, to return the phone if dissatisfied.

While not universally embraced, the iPhone Duo’s unique form factor continues to intrigue and inspire some users, even as it presents early-generation trade-offs characteristic of pioneering foldable devices. Whether Apple will refine the design and address concerns in future iterations remains to be seen, but for now, the Duo stands as a bold experiment in mobile technology.