OpenAI Launches ChatGPT Wallet for AI-Assisted Shopping and Checkout

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OpenAI introduces ChatGPT Wallet, enabling AI agents to shop and complete purchases on behalf of users, initially available to select U.S. ChatGPT Pro subscribers.

OpenAI has unveiled a new feature called ChatGPT Wallet that allows its AI assistants, known as dots, to assist users in shopping and completing purchases autonomously. This capability is currently available to a limited group of U.S.-based ChatGPT Pro subscribers aged 18 and over, who hold a Visa, Mastercard, or American Express issued in the United States.

The process begins when users add their eligible payment cards to ChatGPT Wallet, a one-time setup that eliminates the need to re-enter payment information for subsequent transactions. Users then instruct their dot to assist with purchases. Before any transaction is finalized, users review the items, payment totals, and selected cards, and approve purchases via secure authentication methods such as Face ID or fingerprint verification. This creates a verifiable transaction record and ensures full user control.

OpenAI employs a payment token system that substitutes users’ real card details during transactions, preventing dots or merchants from accessing actual card information. The AI agent provides the necessary personal information, like shipping addresses and contact details, directly to merchants for order fulfillment. Users retain credit card benefits, including rewards and protections such as dispute rights.

OpenAI plans to broaden the Wallet feature over time, allowing users to set parameters like spending limits and authorized purchase categories to enable more autonomous agentic shopping. The company also aims to expand the number of retailers that support AI-agent transactions, a task complicated by some retailers restricting AI use on their sites. Notably, Amazon currently blocks AI agents, favoring its in-house AI assistant, Alexa.

To facilitate adoption of AI-assisted commerce, OpenAI has released a Commerce Partner Playbook offering tools and guidance for retailers interested in accommodating AI-driven shopping experiences. This rollout aligns with evolving consumer AI applications that enhance task efficiency, reflecting growing interest in personal AI agents capable of managing purchases safely and conveniently.