Apple Recalls Small Batch of iPhone 18 Pro Max Units in US Over Cellular Connectivity Issues

Image: Wylsacom · Source

Apple has initiated a recall of a limited number of iPhone 18 Pro Max units in the US due to reported loss of cellular signal which prevents phone calls, with free replacements offered to affected users.

Apple has identified a cellular connectivity issue affecting a small number of iPhone 18 Pro Max smartphones sold in the United States. Users of these devices, primarily reported by subscribers of the AT&T network, have experienced a complete loss of cellular signal, rendering them unable to make calls despite being in areas covered by their carrier. The exact scale of the problem remains unclear.

Notably, this issue seems isolated to the iPhone 18 Pro Max model distributed in the US, which continues to use Qualcomm modems. In contrast, the iPhone 18 Pro model, equipped with Apple's own C2 modem, has not reported similar connectivity problems. Apple promptly released an iOS update (version 27.0.1) and operator settings adjustments aimed at mitigating the issue for most users.

However, for the devices where the signal loss persists, Apple has launched a recall program to replace affected units free of charge. The company urges all users to update their devices to the latest software to reduce any risk of connectivity failure. This recall underscores ongoing challenges in managing modem hardware and software compatibility in flagship smartphones.

This development was first reported by the Russian tech outlet Wylsacom on October 3, 2026, and corroborated by subsequent coverage from 9to5Mac. Users experiencing connectivity issues with iPhone 18 Pro Max models are encouraged to contact Apple support for evaluation and replacement options. This incident adds to Apple's recent history of hardware-related recalls aimed at maintaining customer service standards and device reliability.